Support

We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with. In its place, the name of our billing processing company will be on your statement. Please go to the web address on your billing statement for further support.

What is a Member or Subscription ID?

A Member or Subscription ID is a unique identifying number that corresponds to each purchase made on this site. It serves as a reference should you need assistance with any product purchased, and may be asked for should you reach out to Customer Support.

How do I know that my membership was cancelled?

The system will send a cancel confirmation to the e-mail address that you provided when you joined.

I canceled but you are still billing me?

Please contact billing support. Our friendly staff is standing by 24/7 ready to assist you.

Technical Issues

Which browser should I use?

For the best experience on our site, we recommend using Google Chrome. Some features are not supported on other browsers, such as ShareCam and low-latency video.

I'm having issues playing streams. What should I do?

Make sure that you're using the recommended browser, and try to be on a strong connection. If issues persist, switch off the HD toggle for a lower bandwidth stream.

My media is not playing properly. How do I fix this?

Make sure that you're using the recommended browser, and try to be on a strong connection. If issues persist, please contact us.

Complete list of FAQ's