Frequently Asked Questions
General Service
What is LiveFreeCams?
LiveFreeCams is a live streaming platform where you can watch and interact with performers in real-time.
How do I create an account?
You can create an account by clicking the 'Sign Up' button and following the registration process.
I don't recognize some of the charges on my billing statement
We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with. In its place, the name of our billing processing company will be on your statement. Please go to the web address on your billing statement for further support.
How can I change my password or other information on my account?
Please visit your account settings page to make any adjustments to your account. For further questions, please reach out to customer support.
What is a Member or Subscription ID?
A Member or Subscription ID is a unique identifying number that corresponds to each purchase made on this site. It serves as a reference should you need assistance with any product purchased, and may be asked for should you reach out to Customer Support.
How do I know that my membership was cancelled?
The system will send a cancel confirmation to the e-mail address that you provided when you joined.
I canceled but you are still billing me?
Please contact billing support at [email protected]. Our friendly staff is standing by 24/7 ready to assist you.
Why am I being prompted to verify?
We ask users to verify in order to ensure that they have no issues with purchasing tokens. We have multiple methods to do so, which you can see on our verification page.
Payments & Tokens
How do I purchase tokens?
Tokens can be purchased using various payment methods available in your account settings.
What payment methods are accepted?
We accept major credit cards, PayPal, and other payment methods through our authorized processors: Epoch, Segpay, Rocketgate, and CCBill.
How do I cancel my subscription?
You can cancel your subscription through your account settings or by contacting our billing support at [email protected]. You may also call 866-762-7270.
Technical Issues
Which browser should I use?
For the best experience on our site, we recommend using Google Chrome. Some features are not supported on other browsers, such as ShareCam and low-latency video.
I'm having issues playing streams. What should I do?
Make sure that you're using the recommended browser, and try to be on a strong connection. If issues persist, switch off the HD toggle for a lower bandwidth stream.
My media is not playing properly. How do I fix this?
Make sure that you're using the recommended browser, and try to be on a strong connection. If issues persist, please contact us.
Support & Contact
How do I contact support?
You can contact our support team 24/7 via email at [email protected] or by phone at 866-762-7270.
How do I report inappropriate content?
You can report content by visiting our Report Content page at /support/report or by emailing [email protected]. All reports will be reviewed and resolved within five (5) business days.